Tier 1
Essential Support
$1,500 / month
Infrastructure upkeep & platform reliability
- Cloud hosting & infrastructure management
- Domain, DNS & SSL certificate management
- Database administration, scheduled backups & disaster recovery
- Security patches & dependency updates
- Uptime monitoring & automated alerting
- Performance monitoring & server health checks
- Environment management — staging & production
- Monthly health report with uptime & incident summary
Tier 2 Recommended
Priority Partnership
$4,800 / month
Everything in Essential, plus dedicated development access
- All Essential Support inclusions
- Guaranteed developer availability for feature adjustments & refinements
- UI/UX tweaks & workflow adjustments that don’t require architectural changes
- Configuration & business rule changes to adapt to your processes
- Priority scheduling for bespoke features or enhancements (quoted separately)
- Dedicated point of contact with direct access to the development team
- Quarterly roadmap review — collaborative planning for platform evolution